Privacy Policy

Last Updated: March 20, 2025

“My Shopp” - a hosted platform that generates E-commerce Websites and mobile Applications, operated by Dgen Infotech Private Limited ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Services. This policy also explains that we use your data to provide and improve our Services. This policy sets out how My Shopp uses the collected information. By using our Service, you agree to the terms of this Privacy Policy.

By accessing the Website and/or registering for Services provided by My Shopp, you consent to us contacting you via email, phone call, or SMS to provide Services, share product information, and inform you about promotional offers available with us or from associated third parties. This may involve the collection of personally identifiable information, overriding any prevalent laws preventing such collection of data, and authorizing My Shopp to contact you for these purposes. If you do not agree with any part of this policy, please do not use our Services.

1. Interpretations and Definitions

a. Interpretations:

Words with capitalized initial letters have specific meanings as defined below. These definitions apply regardless of whether they appear in the singular or plural.

b. Definitions:

For the purposes of this Privacy Policy:

Account: A unique account created for you to access our Services.
Company (referred to as "the Company," "we," "us," or "our" in this Agreement): Refers to Dgen Infotech Private Limited, based in Jaipur, Rajasthan, India.
Cookies: Small files placed on your Device that store browsing information.
Device: Any electronic device, such as a computer, smartphone, or tablet, used to access our Services.
Personal Data: Any information relating to an identifiable individual.
Usage Data: Information collected automatically, either through your direct use of the Service or from the Service's technical systems.
Services: The hosted platform and related tools (computer software) provided by the Company.
Service Provider: Any third-party company or individual we engage to process data to help us deliver, operate, and analyze the Service.
Website: The official website of My Shopp, accessible at https://myshopp.app.
E-commerce Website: The website generated using the My Shopp platform, that enables users to run an e-commerce business online.
Application: The shared mobile Application provided by the Company and hosted on Google Play Store and Apple App Store.
You: The individual or entity accessing or using our Services.

2. Information We Collect

We collect information in the following ways:

a) Personal Data:

While using our Service, we may ask You to provide us with certain personally identifiable information that can be used to contact or identify You. Such information may be collected directly by the websites and Applications of the Company or by accessing the Website and mobile Applications generated for our registered merchants. Personal Data may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

b) Business Data:

By registering on My Shopp as a business or by using our Services, You provide us with various business-related data, including, but not limited to:

Account Information: Name, company name, address, email address, phone number, payment information.
Business Information: Product details, inventory, pricing, customer lists, order history, marketing materials.
Website and Mobile Application Content: Text, images, videos, and other content uploaded by Merchants.

c) Usage Data:

Usage Data is collected automatically when using the Service. Such data refers to the information that your browser or electronic Device sends whenever You visit our Service or when You access the Service by or through a computer or mobile Device.

Usage Data may include information such as your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of your visit, the time spent on those pages, unique Device identifiers, and other diagnostic data.

When You access the Service by or through a mobile Device, we may collect certain information automatically, including, but not limited to, the type of mobile Device You use, your mobile Device unique ID, the IP address of your mobile Device, your mobile operating system, the type of mobile Internet browser You use, unique Device identifiers, and other diagnostic data.

When using our Service, we may ask You to grant us certain permissions to measure key metrics across other apps and websites.

3. Cookies & Tracking Technologies

a) What are Cookies?

Cookies are small text files that are placed on your Device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

b) Cookie Usage:

We use Cookies and similar tracking technologies to enhance your experience and to track activities on our Services. You can manage Cookie preferences through your browser settings.

c) Cookie Management:

You can control and manage Cookies through your browser settings. Most browsers allow you to block or delete Cookies. However, please note that blocking essential Cookies may affect the functionality of our Service and Merchant Applications.

4. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain the Service, including the monitoring of our Services.
To manage your Account when you register for any of our network Services.
To improve the Service by analyzing Usage Data, troubleshooting issues, and enhancing the functionality and performance of our Service.
To communicate: To send important updates, notifications, and marketing materials via email, telephone calls, SMS, or other equivalent forms of electronic communication, such as mobile Application push notifications.
To allow you to participate in interactive features of our Service when you choose to do so.
To provide customer support by receiving, managing, and processing your requests.
To use for other purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, Services, marketing, and your experience.
To protect our Service and Merchants from unauthorized access, fraud, and other security threats.
To comply with applicable laws and regulations.
For Merchant Business Operations: We provide the collected customer data back to the merchant, so the merchant can conduct their own business operations, such as order fulfillment, marketing, and customer support.

5. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist us in providing and maintaining the Service, such as payment processors, hosting providers, and analytics tools. These providers are contractually obligated to protect your information.
Affiliates: We may share your information with our affiliates, subsidiaries, or parent companies, joint venture partners, or other companies that we control fully or partially, in which case we will require those affiliates to honor this Privacy Policy.
Merchants: We provide customer data collected through Merchant E-commerce Websites and mobile Applications to the respective Merchants.
Legal Authorities: When required by law or in response to a valid legal request.
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
With other users: When you share Personal Data or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

7. Data Retention

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

8. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

9. Delete Your Personal Data

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you.

Our Service may give you the ability to delete certain information about you from within the Service.

You may update, amend, or delete your information at any time by signing in to your Account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.

Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

10. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the Personal Data we hold about you.
Correction: You can request to correct any inaccuracies in your Personal Data.
Deletion: You can request to delete your Personal Data, subject to legal limitations.
Data Portability: You can request to receive your Personal Data in a portable format.
Withdraw Consent: If we process your information based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us at contact@myshopp.app.

11. Disclosure of Your Personal Data

a) Business Transactions:

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

b) Improved Experience:

We may disclose to third-party services certain personally identifiable information such as name, email, mobile phone number, or any other information collected through your browser and Device to provide a personalized experience to you and to perform various kinds of analysis.

c) Law Enforcement:

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

d) Other Legal Requirements:

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation.
Protect and defend the rights or property of the Company.
Prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of Users of the Service or the public.
Protect against legal liability.

12. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

13. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

14. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

15. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service. Such Service Providers include, but are not limited to, Google, Meta, etc. It is advised to visit the privacy policy and terms pages of such Service Providers to understand how they use your data collected through our Services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Website or through other communication channels. Your continued use of the Service after the changes become effective constitutes your acceptance of the revised Privacy Policy.

17. Merchant Responsibilities

Merchants are responsible for complying with all applicable privacy laws and regulations, including obtaining necessary consents from their customers and providing them with clear and accurate privacy policies. Merchants are responsible for the handling and security of their customer's data. We provide the tools; the merchant is then responsible for their own compliance.

18. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time.

The changes become effective as soon as they are introduced on the privacy policy page. The "Last updated" date at the top of this Privacy Policy informs you about when the last updates were made to the policies.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

19. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@myshopp.app.